PainKiller Labs ("Company," "we," "us," or "our") operates the Fluenca mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
Account Information
- Name (first and last)
- Email address (via Sign in with Apple)
- Username
- Profile photo(s)
- Date of birth
- Gender
Profile Information
- Bio/description
- Native language
- Languages you're learning
- Language proficiency levels
- Location (city)
- Language learning preferences
User Content
- Messages sent to other users
- Messages sent to AI Muses
- Feedback and support requests
1.2 Information Collected Automatically
Device Information
- Device type and model
- Operating system version
- Unique device identifiers
- App version
Usage Information
- Features used and interactions
- Time and duration of sessions
- Messages sent and received (count)
- Matches and connections made
2. How We Use Your Information
2.1 Provide and Improve the Service
- Create and manage your account
- Match you with other users based on language preferences
- Enable messaging and communication features
- Provide AI-powered features (translations, grammar checking, AI Muses)
- Process text-to-speech requests
- Respond to your requests and support inquiries
- Analyze usage to improve the App
2.2 Safety and Security
- Detect and prevent fraud, abuse, and violations of our Terms
- Verify user identity
- Protect the safety of our users and the integrity of the Service
3. How We Share Your Information
3.1 With Other Users
When you use the App, certain information is visible to other users:
- Profile information (name, photo, bio, languages)
- Location (city, if enabled)
- Online status
- Messages you send to them
3.2 With Service Providers
We share information with third-party service providers who assist us in operating the App:
- Supabase: Database and authentication - Account data, messages, profile info
- Google Cloud: Text-to-speech services - Message text for audio generation
- OpenRouter/AI Providers: Translation and grammar - Message text for processing
- Apple: Authentication, payments - Apple ID, subscription data
4. Data Storage and Security
Your data is stored on secure servers. We implement appropriate security measures including:
- Encryption of data in transit (TLS/SSL)
- Encryption of data at rest
- Secure authentication via Sign in with Apple
- Regular security assessments
- Access controls for employee access to data
5. Your Rights and Choices
- Access and Update: You can access and update your profile information at any time through the App settings.
- Delete Your Account: You can delete your account using the "Delete Account" feature in Settings > Data & Privacy.
- Data Export: You can request a copy of your data by contacting us at support@painkillerlabs.com.
- Location Settings: You can control location sharing in your device's Settings or in the App.
6. Children's Privacy
The App is intended for users who are at least 17 years old. We do not knowingly collect information from children under 17. If we discover that we have collected information from a child under 17, we will delete it promptly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App or sending a notification. The "Last Updated" date at the top indicates when the policy was last revised.
8. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: support@painkillerlabs.com
Address: PainKiller Labs, 8 Parkwood Avenue, Toronto, Ontario, Canada M4V 2W8
By using Fluenca, you acknowledge that you have read and understood this Privacy Policy.